Did you notice something missing from Amazon product pages recently? The questions and answers area is now replaced with a simple search bar.
If you're like me, you didn't like that.
Based on the feedback on Amazon's page here, I can tell I'm not alone.
What Happened to Amazon's Questions and Answers?
Amazon hasn't explicitly stated why, but they did in fact remove questions and answers from product pages and now require shoppers to manually ask questions and hope there is a relevant answer.
As with all changes that happen on Amazon though, surely this is based on conversion rates. We can only assume that these Q+A areas didn't help conversion rates overall. If they did, I doubt they've have removed them.
Also, the fact that anyone can answer questions could be problematic. Perhaps that played a part in this decision. But for now, it's only Amazon really knows.
How to See Amazon Product Questions and Answers
While it isn't ideal, there is a simple workaround to find all of a product's questions and answers.
Simply append the ASIN of the product you're interested in at the end of this URL.
https://www.amazon.com/ask/questions/asin/pasteasinhere
Here's an example link https://www.amazon.com/ask/questions/asin/B0989YML7R.
The page will look something like this...
This process is super important in the Amazon Influencer program. We can use these Q+As to basically generate sales copy for our video reviews that will make them convert better.
So I made a video for my community specifically dedicated to using this for that. You can check that out below.
I know you published this over a year ago now, but it seems that the workaround doesn't work anymore… I discovered this after I got a strange email from them the other day. Now, I've had reviews get denied for violating community guidelines before, but this was different, and all of my recent reviews have been approved. But anyway, this is what it said:
"You have posted content that violates our Community Guidelines or Conditions of Use. Please re-post the content so that it complies with our guidelines. We don't allow things like profanity, harassment, hate speech, sexual content, spite, or illegal activity. Please consider this a first warning. Failure to comply with our policies may result in your account being banned from taking part in community features."
So they don't allow "spite?" Lol. Well, the only thing that I can think of that might have remotely violated any guidelines, would have been a question that I posted about a product. Because usually I will eventually get another email from Amazon that either has a response or responses to my question, or I'll get an email saying that no one has answered my question. But I have not gotten any emails like that this time. And what's more, I went back to the product's page and tried to type in words related to the question that I asked, so that my question would maybe come up and I could go to it, but that didn't work. So that's when I asked the Google search engine how to access the Q&A on Amazon product pages, which ultimately led me here.
I should also mention that I already tried to contact customer service about it. And I just asked them what it was that I did wrong and that, how could I ever correct my mistake or learn from it if they never tell me what my mistake was? To which they responded to today by sending an email that said this:
"Hello, I received a message from my colleague regarding your recent [phone call/chat] about [TOPIC]. Unfortunately, we will need some more information about your situation before we can assist you. When you have a free moment, please use the link below to write back to us with the following information: [INCLUDE MISSING FACTORS FROM THE PHONE TRANSFER]."
As for the link that they provided, it doesn't bring me to a place to write back to them either. So is there maybe some advice you or anyone else can give me? And I'm sorry for such a long comment. If it's not appropriate, then I'm sorry about that too. I just don't know where to turn anymore. Well, regardless of whether you can give me any advice or not, thank you for your time and consideration.