The work never stops when you’re at the helm of a business. Even once you’re tucked up in bed, there may be times when emergencies wake you. Next thing you know, you’re at your desk in your pjs at three in the morning, desperately straining to fix something that, more often than not, sits far outside your area of expertise.
That’s especially true considering that most night time business mishaps relate back to some element of your IT. Perhaps your website goes down, or your software sends itself haywire. Either way, the problem could take you hours to sort. And after that, you’ll need to head back into the office and do your actual job.
That’s not a reality any business manager wants to face. It’s also not ideal considering how much downtime of this nature can end up costing your company. Instead, you’ll want a far faster and more efficient way of handling these issues. Enter Ascendant Technologies. This remote IT support provider ensures that you can sleep a whole lot easier thanks to 24/7 expertise and a reliable tech infrastructure that’s generally less liable to fall foul of sudden errors at any time of day. If that alone isn’t enough to convince you, keep on reading to find out why we think you could benefit from having Ascendent Technologies in your corner this year.
Introducing Ascendent Technologies
Ascendent Technologies isn’t just any IT support company. This New Jersey-based industry leader provides responsive service that’s always expert-led, and has been for more than thirty years. When you work with Ascendent, you don’t need to worry about letting inexperienced or brand new tech workers loose on your business – every member of the team has at least a 16-year working history, which includes reassuring credentials, and annual top-up training to guarantee a relevant knowledge base.
Ascendent offers a wide range of services, including essentials like cybersecurity, IT project management, and even cloud computing. All of these offerings are fantastic, but Ascendent’s managed IT support services are what really caught our eye.
Whether they’re working with Ascendant for the sake of troubleshooting or maintenance, managed IT clients are supported by their own dedicated team of technicians, who will get to know their systems, users, and workflows to keep things running smoothly. A direct line to that team at all times is an especially standout benefit, turning managed IT from a hassle into the heart of your business success.
A Suite of Services That Makes Managed IT Easier for Everyone
The chances are that you’ve worked with managed IT providers before, and you were most likely met with ill-suited services, slow response times, and management that actually made your life harder. If that’s the case, you may be naturally reluctant to try again. But Ascendent Technologies provides a range of benefits that make it a far better fit.
Of course, on the outside, Ascendent does everything that you could hope for from a managed IT provider. While their packages are fully customizable to your team, you can broadly expect service benefits including –
- Network troubleshooting
- Proactive monitoring
- Maintenance and updates
So far, so standard, so what actually sets Ascendent Technology apart? Well, it has to be reliablility. You’ll have a 24/7 direct line to professionals you come to know and trust, with an impressive 100% same-day response rate. That round-the-clock availability is key, and it really does stand to change the face of IT support as you know it.
Choosing the Right Plan for Your Company
Ascendent Technologies doesn’t just offer blanket solutions. They want to get to the heart of exactly what you need, which is why they provide both custom solutions and a range of plans to suit every need. From our research, it’s plain to see that talking directly with the team is the best way to find the ideal plan, but the options on offer include –
- Essentials: Best for small businesses with basic IT needs, the Essentials plan includes 24/7 monitoring, third-party patch management, anti-virus system management, and more. A malware protection plan add-on is also available.
- Pro-manage plan: Best for growing businesses, this plan provides all the same benefits as the Essentials plan, as well as plus points like unlimited remote and on-site support, cloud backup support and licensing, malware protection, and support for phones and tablets.
- Enterprise assist plan: Best for companies with 50+ IT systems, this comprehensive package provides a co-managed solution including an on-site support engineer, as well as ongoing remote desk access.
The right plan for you will ultimately depend on the size and scalability of your company, but each plan offers pretty comprehensive solutions compared with what we’ve seen from other providers. There’s also a lot more customization available, making these a fantastic option for truly finding IT support that fits with you.
Pros and Cons to Help You Narrow Down Your Decision
There are always pros and cons to outsourcing. Being aware of these upfront is the best way to make the best choice for your business. That’s why we wanted to close out this review with a fair and objective look at both sides of the Ascendant Technologies coin.
Obviously, we’ve already covered a lot of those pros already, but to recap, the things we love about Ascendent Technology’s managed IT offerings include –
- Fully customizable packages
- Guaranteed expertise
- Comprehensive 24/7 remote support
- 100% same-day responses
- Dedicated technicians for each client
But what are the cons? Honestly, customers looking for a budget, one-size-fits-all solution won’t love what Ascendent has to offer. These services start at a slightly higher price point than a lot of options, and they also require more input from you about what you need. That’s ultimately a benefit, but it might not be best for you if you’re currently dealing with an incredibly small team and limited IT infrastructure that just doesn’t need that level of oversight.
Still, as your business grows, Ascendent Technologies becomes a fantastic choice. Having studied their offerings in detail, we can definitely say that your sleep will finally be free from IT issues starting the moment you bring this company onboard.